No Show & Cancellation

Cancellation of an Appointment

In order to be respectful of the medical needs of all of our patients please be courteous and clal our office promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. This is how we can best serve the needs of all of our patients.

If it is necessary to cancel your scheduled appointment we require that you call 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

If a patient is scheduling multiple family members at the same time, the rule of the practice is to have no more than 2 family members scheduled consecuteively with a provider. 

How to Cancel Your Appointment

To cancel your appointment please call (847) 395-3322. If it is after hours you may leave your cancellation message with our answering service.  

Late Cancellations

Late cancellations will be considered as a no show. Please see the "No Show Policy" below. 

No Show Policy

A "no show" is someone who misses an appointment without canceling 24 hours in advance. A failure to present at the time of a scheduled appointment will be recorded in our appointment scheduler as a "no show".

The first offense there is a "no show", the patient will be sent a letter alerting them to the face that they have failed to keep their appointment and did not cancel the appointment.

If there is a second offense within a 12 month period, a fee of $50.00 will be billed to the patient, not the insurance company and this fee is reuired to be paid prior to scheduling the patients next appointment.

A third offense in a 12 month period can result in dismissal from our practice. 

Contact Us

Our Locations

Office Hours
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 7:30 AM - 11:00 AM
Sunday:Closed